RIGHT OF WITHDRAWAL AND RETURNS

Right of Withdrawal for EU Consumers

In accordance with Legislative Decree 206/2005 (Italian Consumer Code), Clients who qualify as consumers have the right to withdraw from the contract without providing any reason, within fourteen (14) days from the date of delivery of the product.
This right is granted exclusively to Clients residing in the European Union who purchase as consumers, as defined under Article 3 of the Consumer Code.

Exclusion of Withdrawal for Customized or Made-to-Order Products

Pursuant to Article 59, letter c) of the Consumer Code, the right of withdrawal is excluded for contracts involving the supply of goods made to measure or clearly customized.
This includes, by way of example and not limitation, products that:

•    are made to the Client’s specifications in terms of size, materials, finishes, or color combinations;
•    are not pre-manufactured or standardized in the Seller’s catalog;
•    have been altered from the standard configuration offered on the Site.

The Client will be informed at the time of order confirmation whether the product qualifies as "customized" and therefore excluded from the right of withdrawal, in accordance with the above conditions.

How to Exercise the Right of Withdrawal

Where withdrawal is permitted, the Client must notify the Seller of their decision to withdraw within fourteen (14) days from the date of delivery of the product, by sending an explicit declaration via email.
Products must be returned within fourteen (14) days from the withdrawal notice, in their original condition, unused, and with the original or equivalent packaging.
All direct return costs are borne by the Client, including any customs duties, re-import taxes, and administrative fees related to the return of goods. Such costs, if incurred by the Seller, may be deducted from the amount to be refunded.
The Client is also responsible for ensuring that the returned goods are properly packaged and that the contents remain intact. Products must be returned in their original, undamaged packaging, or if unavailable, in equivalent packaging that offers adequate protection during transport.

Refund

The Seller will reimburse the Client for the amount paid, including any standard shipping fees, within 14 days from receipt of the withdrawal notice, or after receiving the returned goods, whichever occurs later.
The refund will be issued using the same payment method used by the Client, unless otherwise agreed. If the returned product is found to be damaged, tampered with, or incomplete, the Seller reserves the right to reduce the refund proportionally to reflect the decreased value.