SHIPPING AND DELIVERY
Shipping Methods
The Client may choose from the following delivery options, depending on the destination country and product type. Costs and responsibilities vary based on the selected method.
a) Pickup at Brand’s warehouse
The Client may appoint their own courier to collect the goods directly from the manufacturer’s warehouse, as soon as the items are ready.
Transport is fully managed and paid for by the Client, including pickup coordination, loading documentation, and insurance coverage.
The Seller will provide all necessary information (address, opening hours, logistics contact) and the availability status of the goods.
b) Pickup at warehouse in Italy
The ordered products are transferred from the Brand to our warehouse in Italy. The Client may then appoint a trusted courier to arrange final pickup and delivery.
This method is typically used for consolidated shipments, groupage, or bulk orders.
c) Pickup at warehouse in Moscow or Kyiv
Alternatively, products can be transferred to one of our external logistics warehouses (currently available in Moscow or Kyiv). Once ready, the Client appoints a local courier for final pickup and delivery.
In this case as well, all transportation beyond the warehouse is the Client’s full responsibility.
d) Curbside delivery
The Seller can arrange delivery to the address specified by the Client, with unloading at street level, in front of the building or entrance. This service does not include:
• delivery to upper floors;
• indoor delivery;
• unpacking or assembly.
It is the Client’s responsibility to ensure that the address is accessible for transport vehicles and that someone is present to receive the delivery.
Any additional costs due to access difficulties (e.g., restricted traffic zones, narrow stairs, lack of elevator, etc.) will be borne by the Client, unless otherwise agreed in writing.
Countries Served
The Seller ships worldwide, except for countries or territories subject to customs, logistical, or regulatory restrictions that prevent regular delivery.
Clients must verify that their shipping address is eligible before placing an order, or may contact the Seller for confirmation in advance.
Shipping Costs
Shipping costs are calculated based on destination, volume, and weight of the order and will be detailed during checkout.
For deliveries outside the European Union, the importation of goods may be subject to customs duties, import taxes, local taxes, or other charges imposed by the destination country’s regulations.
Depending on the destination and logistical method, the Seller may apply one of the following options:
• Delivery Duty Paid (DDP): all taxes and duties are included in the final price paid by the Client at checkout. In this case, the Seller handles all tax and customs clearance up to delivery. This currently applies to Russia and Ukraine.
• Delivery Duty Unpaid (DDU): any taxes or duties are not included in the order price. The Client will be contacted directly by customs or the assigned forwarder for payment prior to delivery. Non-payment may result in delays, holds, or return of the goods, with additional costs charged to the Client.
In case of doubt, the Client is encouraged to contact the Seller before placing the order. In any case, the applicable method will be clearly stated in the final order confirmation issued by the Seller.
All local customs, tax, or administrative charges are the sole responsibility of the Client, who must also verify their country’s import regulations before ordering. The Seller shall not be liable for delays or failed deliveries resulting from unpredictable customs procedures or local regulations.
Shipping and Delivery Times
Delivery times depend on:
• the destination country;
• the size and type of the product;
• the selected shipping method.
Shipping time is in addition to the production lead time and will be communicated after production is complete, once shipment is booked. Delivery delays of less than thirty (30) days do not entitle the Client to refuse the goods or claim any form of compensation.
The Seller reserves the right to carry out deliveries (even for a single order) in multiple shipments, if deemed appropriate.
Delivery is considered complete once the Product is handed over to the Client or their appointed carrier. The delivery document, signed by the Client or their carrier, shall constitute proof of transport and release of goods.
Transport Damage
All products are shipped with professional packaging and, where applicable, insured. Upon delivery, the Client must:
• inspect the packaging and product before signing the delivery document;
• in case of visible damage, write a specific reservation on the delivery note (e.g., "damaged box", "broken item").
Any damage must be documented with photos and reported to the Seller within 48 hours of delivery via the provided contact channels. If no specific reservation or timely report is made, the product will be considered delivered in good condition.