TERMS OF USE OF THE WEBSITE
Acceptance of Terms
Access to and use of the website www.101domus.com (hereinafter, the "Site") implies full acceptance of these Terms of Use. If the user does not intend to accept these terms, they are invited not to use the Site.
Eligibility and Access
The Site is intended for users who are of legal age or otherwise possess the legal capacity required to enter into binding contracts under applicable law. The Owner reserves the right to restrict or suspend access to the Site at its sole discretion.
Intellectual Property
All content on the Site (including, but not limited to: text, images, graphics, logos, design, videos, technical files and documentation) is protected by intellectual and industrial property rights and is the exclusive property of the Owner or used under license. Any reproduction, distribution, modification, communication or unauthorized use is strictly prohibited.
Permitted Use of the Site
The user agrees to use the Site in accordance with the law and these Terms. In particular, the user agrees not to:
• upload or transmit offensive, unlawful, fraudulent or harmful content;
• attempt to access confidential data or protected systems;
• compromise the security or functionality of the Site;
• use the Site to send unsolicited communications (spam) or for unauthorized commercial purposes.
User Account
Certain features of the Site may require the creation of an account. The user agrees to provide accurate information and promptly update their data. The user is responsible for all activities carried out through their account and for maintaining the confidentiality of their login credentials.
Limitation of Liability
The Site is provided "as is" and "as available." The Owner does not guarantee that the Site is error-free, virus-free or free of harmful components, nor that access will be continuous or uninterrupted. Use of the Site is at the user's sole risk.
Links to Third-Party Sites
The Site may contain links to external websites not managed by the Owner. Such links are provided for the user's convenience only. The Owner is not responsible for the content, security, or availability of third-party websites.
Personal Data Protection
The processing of personal data collected through the Site is governed by the Privacy Policy, available at this link Privacy Policy, which users are encouraged to review.
Use of Personal Information
Personal data, including email addresses, provided by users through the Site are collected and processed in compliance with applicable data protection laws. These data are necessary for managing orders, issuing invoices, and fulfilling contractual obligations. The Owner may share such data with selected partners strictly for the purpose of fulfilling the order or related services. Users have the right to access, correct, modify or delete their personal information by contacting the Owner. To prevent fraud, the Owner may request proof of identity or address before acting on such requests.
Electronic Signature
The confirmation click ("validation click") during checkout or account registration constitutes an electronic signature. This electronic signature has the same legal value as a handwritten signature between the parties.
Changes to Terms
The Owner reserves the right to modify these Terms of Use at any time. Changes will take effect from the date of publication on the Site. Continued use of the Site by the user constitutes implicit acceptance of such changes.
Governing Law and Jurisdiction
These Terms are governed by Italian law. For any disputes arising from the use of the Site, jurisdiction shall lie exclusively with the courts of the user's place of residence or domicile, if located within Italy. In all other cases, the exclusive jurisdiction shall be that of the courts of Pesaro.
Language
These Terms of Use are made available in multiple languages for user convenience. In the event of any discrepancies or inconsistencies between the language versions, the English version shall prevail for all legal and interpretative purposes.
GENERAL TERMS AND CONDITIONS OF SALE
All contracts for the sale of Products by Domus International srl to third parties (the “Clients”) are governed by these General Terms and Conditions, which form an integral and substantive part of every offer, purchase order, and order confirmation relating to the Products.
The terms and conditions of sale applicable to each order are those in effect on the date the order is placed.
In the event of discrepancies between translations, the English version of these Terms shall prevail.
1. Seller Identification
The goods governed by these General Terms and Conditions of Sale are offered for sale by:
Domus International srl
A limited liability company headquartered at Via Per Soria, 57 – 61121 Pesaro (PU), Italy
Registered with the Companies Register of Pesaro under REA number PS - 295570
Tax Code and VAT number 02818510410
in compliance with the applicable regulations on e-commerce and distance contracts.
The Client declares to have reviewed and accepted all the above information and these General Terms and Conditions of Sale before placing the order.
Official contact information:
Phone: [+39 ...]
Email: info@101domus.com
Website: www.101domus.com
Hereinafter, the company shall be referred to as the “Seller”.
2. Purpose of the Contract
These General Terms and Conditions of Sale govern the offer, acceptance, and delivery of high-end furniture goods, made in Italy, and sold online through the website www.101domus.com (hereinafter, the “Site”), operated by Domus International srl.
The products offered for sale primarily include luxury furniture and home accessories – including, by way of example but not limited to, sofas, tables, chairs, beds, storage units, custom-made furniture, and design objects – manufactured to high-quality standards and, in many cases, based on the Client’s specifications or customization requests.
The contract concluded between the Seller and the Buyer via the Site is legally binding and entails full acceptance of these terms and conditions, which apply to all sales made through the e-commerce channel.
Sales are intended for both private and professional end customers worldwide, except in countries or territories expressly excluded for logistical, legal, or commercial reasons.
The Buyer is required to carefully read these terms before making a purchase. By submitting an order, these conditions are deemed fully accepted.
3. Products
3.1 Product Characteristics
The technical and functional characteristics of the Products published on the Site are described based on the information provided by the respective manufacturers or suppliers. The Seller commits to keeping these descriptions accurate and up to date but cannot guarantee the absence of material errors or uncommunicated changes by the manufacturer.
In the event of significant discrepancies or omissions that affect the usability or conformity of the Product, the Client may exercise their rights under applicable law, including the legal warranty.
Products are not supplied on a trial basis. While the Seller may provide guidance on the characteristics of the Products, the Client is solely responsible for selecting the Products and for verifying that the specifications provided by each manufacturer meet their own needs and expectations.
3.2 Product Representation
The images, photographs, and videos shown on the Site are for illustrative purposes only and do not constitute a contractual element.
While every effort is made to accurately represent each product, slight differences in color, grain, texture, or proportions may occur compared to the actual item, as each piece is made to order and finished by hand.
Such variations are considered inherent features of artisanal production and the use of natural materials, and do not constitute a defect or non-conformity.
The dimensions provided in the product descriptions should be regarded as approximate. Due to the handmade nature of the production, minor dimensional tolerances are possible and do not affect the product's functionality or quality.
The uniqueness of each piece is a fundamental part of the value and authenticity of the Made in Italy furniture offered by the Seller.
3.3 Availability and Production Times
The products offered on the Site are made to order, following artisanal processes and using high-quality materials.
Actual availability is therefore subject to production times, which are approximately indicated on each product page. These lead times, expressed in weeks, are reliable estimates but not binding, as they may vary due to technical or logistical factors. The production time for an order that includes items with different production lead times corresponds to the longest lead time among the items ordered.
Production time begins only after formal order confirmation by the Seller.
If a product is available for immediate delivery, the Seller will promptly notify the Client upon confirming the order.
For all customization or made-to-measure requests, production times will be communicated individually, following a technical assessment of the project.
3.4 Requests for Information and Customizations
The Client may request additional information about each product by filling out the dedicated “Request Information” form available on the product page.
It is also possible to submit customization requests — regarding dimensions, materials, finishes, or other variations — through the dedicated “Customization” form, also available on the same page.
All requests will be individually reviewed by our technical and sales team, who will respond promptly with a possible technical proposal, estimated production lead times, and any price adjustment, if applicable.
3.5 Prices, Currency, and Taxes
All product prices published on the Site are expressed in Euro (€) and are considered net prices unless otherwise specified on the product page. Shipping costs are excluded.
Any applicable VAT will be automatically calculated at checkout based on the Client’s shipping address and, where applicable, the VAT number provided.
For Clients located within the European Union who provide a valid VAT number, the system may apply the reverse charge regime, as allowed under applicable regulations.
For orders shipped outside the European Union, all prices are exclusive of VAT, and the Client may be required to bear customs duties, local taxes, or import fees, in accordance with the laws of the destination country and depending on the selected shipping method.
4. Payment Methods
Payment of the total order amount (including any applicable taxes, shipping charges, and additional fees) is required in advance and must be made at the time the order is submitted, using one of the payment methods accepted by the Seller.
All payments must be made in Euro (€), regardless of the Client’s local currency. Any currency conversion fees or international banking charges are the sole responsibility of the Client.
Accepted payment methods include:
• Bank Transfer (in advance) – Bank details for making the payment will be provided during the checkout process and in the confirmation email received by the Client after submitting the order request. Payment must be made no later than seven (7) days from the order date. If payment is not received within this period, the order will be considered automatically cancelled, unless otherwise communicated by the Seller.
• PayPal – The Client may make payment via PayPal, using a personal account or a linked credit card. PayPal ensures encrypted and secure transactions, without sharing financial data with the Seller.
Note: The full amount must be paid in a single transaction via PayPal. Installment or deferred payments are not accepted via this method.
• Cryptocurrencies – Payments are accepted in Bitcoin, Litecoin, Ethereum, USDC, and other major cryptocurrencies, processed through BitPay, a leading platform in digital payments. The process is encrypted, secure, and traceable, with immediate confirmation of the transaction. Sensitive data is never shared with the Seller, ensuring maximum confidentiality and user protection.
Note: The final amount will be automatically converted into cryptocurrency at the real-time exchange rate provided by BitPay at the time of payment. Availability and processing of cryptocurrency payments are subject to verification at the time of the order.
• Credit and Debit Cards (Visa, MasterCard, American Express, etc.) – Payments by card are processed via Stripe, a certified platform compliant with international PCI-DSS security standards. The amount is charged at the time of order submission in a secure environment using 256-bit SSL encryption. No sensitive card data is stored by the Seller.
• Apple Pay and Google Pay – Available for compatible devices and integrated via Stripe. Fast and secure transactions, with no need to manually enter card details during checkout.
The Client is responsible for providing accurate, complete, and authorized payment information. In the event of unauthorized transactions, incorrect data, or failed operations, the Seller reserves the right to suspend or cancel the order and request an alternative payment method.
All payments are processed in Euro (€). Any banking fees, currency conversion costs, or other charges imposed by third-party institutions are the exclusive responsibility of the Client.
The Euro amount indicated at the time of order submission is the sole legally binding value, regardless of the payment method or currency used by the Client.
Please note that completion of payment does not constitute automatic acceptance of the order. The contract will be finalized only upon the Seller’s formal order confirmation, as specified in Section 5.
5. Orders
5.1 Placing an Order
The Client may select one or more products from those available on the Site and submit an order request using the dedicated checkout function. The submission of the order by the Client constitutes a legally binding offer (the “Offer”) to purchase the selected goods under the stated conditions (price, estimated production times, product features, any applicable shipping costs, etc.).
The Client is required to carefully review all entered information before submitting the order. Any material errors or subsequent changes must be promptly communicated to the Seller, who will evaluate the feasibility of accommodating such changes based on the production status.
5.2 Order Acceptance
The sales contract is considered concluded only when the Seller sends a formal order confirmation via email, which constitutes the explicit acceptance of the Offer submitted by the Client.
Until such confirmation is issued, the order shall be considered non-binding for the Seller, who reserves the right to reject the order or propose modifications — for example, regarding availability, production times, or additional costs.
The Seller may choose, at its sole discretion, not to confirm an order due to issues related to product availability, technical errors, or other operational circumstances. In such cases, if payment has already been made, the amount will be refunded within 14 business days using the same payment method originally used.
If changes are required before the order is confirmed (e.g., due to changes in availability or product specifications), the Seller will promptly inform the Client, who may then confirm acceptance of the updated proposal in writing or alternatively request a full refund.
The Client also has the right to request cancellation of the order within 24 hours of submission, provided that production has not already begun. In this case, the full amount paid will be refunded within 14 business days via the original payment method.
After this period, or once the order has been formally confirmed by the Seller, the order may no longer be cancelled, unless otherwise assessed at the Seller’s discretion and depending on the production status.
6. Shipping and Delivery
6.1 Shipping Methods
The Client may choose from the following delivery options, depending on the destination country and product type. Costs and responsibilities vary based on the selected method.
a) Pickup at Brand’s warehouse
The Client may appoint their own courier to collect the goods directly from the manufacturer’s warehouse, as soon as the items are ready.
Transport is fully managed and paid for by the Client, including pickup coordination, loading documentation, and insurance coverage.
The Seller will provide all necessary information (address, opening hours, logistics contact) and the availability status of the goods.
b) Pickup at warehouse in Italy
The ordered products are transferred from the Brand to our warehouse in Italy. The Client may then appoint a trusted courier to arrange final pickup and delivery.
This method is typically used for consolidated shipments, groupage, or bulk orders.
c) Pickup at warehouse IN Moscow or Kyiv
Alternatively, products can be transferred to one of our external logistics warehouses (currently available in Moscow or Kyiv). Once ready, the Client appoints a local courier for final pickup and delivery.
In this case as well, all transportation beyond the warehouse is the Client’s full responsibility.
d) Curbside delivery
The Seller can arrange delivery to the address specified by the Client, with unloading at street level, in front of the building or entrance.
This service does not include:
• delivery to upper floors;
• indoor delivery;
• unpacking or assembly.
It is the Client’s responsibility to ensure that the address is accessible for transport vehicles and that someone is present to receive the delivery.
Any additional costs due to access difficulties (e.g., restricted traffic zones, narrow stairs, lack of elevator, etc.) will be borne by the Client, unless otherwise agreed in writing.
6.2 Countries Served
The Seller ships worldwide, except for countries or territories subject to customs, logistical, or regulatory restrictions that prevent regular delivery.
Clients must verify that their shipping address is eligible before placing an order, or may contact the Seller for confirmation in advance.
6.3 Shipping Costs
Shipping costs are calculated based on destination, volume, and weight of the order and will be detailed during checkout.
For deliveries outside the European Union, the importation of goods may be subject to customs duties, import taxes, local taxes, or other charges imposed by the destination country’s regulations.
Depending on the destination and logistical method, the Seller may apply one of the following options:
• Delivery Duty Paid (DDP): all taxes and duties are included in the final price paid by the Client at checkout. In this case, the Seller handles all tax and customs clearance up to delivery. This currently applies to Russia and Ukraine.
• Delivery Duty Unpaid (DDU): any taxes or duties are not included in the order price. The Client will be contacted directly by customs or the assigned forwarder for payment prior to delivery. Non-payment may result in delays, holds, or return of the goods, with additional costs charged to the Client.
In case of doubt, the Client is encouraged to contact the Seller before placing the order. In any case, the applicable method will be clearly stated in the final order confirmation issued by the Seller.
All local customs, tax, or administrative charges are the sole responsibility of the Client, who must also verify their country’s import regulations before ordering. The Seller shall not be liable for delays or failed deliveries resulting from unpredictable customs procedures or local regulations.
6.4 Shipping and Delivery Times
Delivery times depend on:
• the destination country;
• the size and type of the product;
• the selected shipping method.
Shipping time is in addition to the production lead time and will be communicated after production is complete, once shipment is booked. Delivery delays of less than thirty (30) days do not entitle the Client to refuse the goods or claim any form of compensation.
The Seller reserves the right to carry out deliveries (even for a single order) in multiple shipments, if deemed appropriate. Delivery is considered complete once the Product is handed over to the Client or their appointed carrier. The delivery document, signed by the Client or their carrier, shall constitute proof of transport and release of goods.
6.5 Transport Damage
All products are shipped with professional packaging and, where applicable, insured. Upon delivery, the Client must:
• inspect the packaging and product before signing the delivery document;
• in case of visible damage, write a specific reservation on the delivery note (e.g., "damaged box", "broken item").
Any damage must be documented with photos and reported to the Seller within 48 hours of delivery via the provided contact channels.
If no specific reservation or timely report is made, the product will be considered delivered in good condition.
6.6 Responsibility for Failed Delivery or Pickup
In the event of a failed delivery due to the absence of the Client or for any other reason attributable to the Client (e.g., incorrect address, unreachable recipient, inaccessible delivery location), the courier will leave a notice with instructions for pickup or rescheduling.
The Client must collect the Product within the timeframe and under the terms established by the carrier.
If the Client has chosen a pickup method (e.g., pickup from the Seller’s or third-party warehouse), the Client — or their appointed courier — must collect the goods within the time indicated by the Seller. Failure to do so will be treated as a failed delivery attempt.
In such cases:
• The Seller shall not be held liable for the custody, preservation, damage, or loss of the Product after a failed delivery or missed pickup;
• No refund will be due, including in the case of non-customized products;
• Any costs for storage, return, or re-shipment shall be borne exclusively by the Client.
The risk of loss or damage to the Product transfers to the Client upon the first failed delivery or pickup attempt due to reasons attributable to the Client.
7. Legal Warranty and Conformity
7.1 Duration and Scope of the Warranty
All products sold on the Site are covered by the legal warranty of conformity, in accordance with applicable regulations (in particular, Legislative Decree 206/2005 – the Consumer Code, for Clients residing in the European Union).
The warranty is valid for two (2) years from the date of delivery of the goods and applies exclusively to consumer Clients (i.e., natural persons purchasing for purposes unrelated to their professional or business activity).
For professional Clients or businesses, the ordinary rules on warranty for defects, as set out in the Italian Civil Code, shall apply.
7.2 Covered Defects
The warranty covers non-conformities existing at the time of delivery, including:
• structural or functional defects resulting from manufacturing errors;
• use of materials different from those declared;
• significant discrepancies from the features described in the product page.
In case of a recognized defect, the Client is entitled, at no cost, to the repair or replacement of the product, or – in applicable cases – to a price reduction or termination of the contract.
If an error concerns the delivered product, the Client agrees to return the affected item(s) to the Seller within seven (7) days of receipt, in their original condition, packaging, and with all accompanying documentation.
Upon receipt of the returned product in proper condition, the Seller will ship the originally ordered item at its own expense.
7.3 Exclusions from Warranty Coverage
The warranty does not apply in the following cases:
• normal wear and tear due to time or regular use;
• damage resulting from improper use, negligence, impact, falls, exposure to heat or humidity, weather conditions, or unsuitable environments;
• failure to follow maintenance and care instructions provided by the Seller;
• unauthorized modifications, interventions, or repairs;
• aesthetic variations due to the use of natural materials (e.g., wood grain, color variations in stone, leather, or fabrics), considered as inherent characteristics and not as defects, reflecting the artisanal value of the product.
7.4 How to Claim Warranty Support
To request warranty assistance, the Client must:
• Send a written communication to the Seller within 2 months from the discovery of the defect, using the email address provided in the official contact section;
• Attach to the request:
o a copy of the invoice or purchase receipt;
o detailed photographs documenting the defect or non-conformity;
o a clear description of the issue encountered.
The Seller will evaluate the request and, if the defect is deemed to be covered under warranty, will:
• offer free repair or replacement of the product, or
• propose an alternative solution, depending on the nature of the item, production timelines, and material availability.
Any transport costs for the return of the product for technical verification or repair will be borne by the Seller only if the defect is actually covered under the warranty.
8. Right of Withdrawal and Returns
8.1 Right of Withdrawal for EU Consumers
In accordance with Legislative Decree 206/2005 (Italian Consumer Code), Clients who qualify as consumers have the right to withdraw from the contract without providing any reason, within fourteen (14) days from the date of delivery of the product.
This right is granted exclusively to Clients residing in the European Union who purchase as consumers, as defined under Article 3 of the Consumer Code.
8.2 Exclusion of Withdrawal for Customized or Made-to-Order Products
Pursuant to Article 59, letter c) of the Consumer Code, the right of withdrawal is excluded for contracts involving the supply of goods made to measure or clearly customized.
This includes, by way of example and not limitation, products that:
• are made to the Client’s specifications in terms of size, materials, finishes, or color combinations;
• are not pre-manufactured or standardized in the Seller’s catalog;
• have been altered from the standard configuration offered on the Site.
The Client will be informed at the time of order confirmation whether the product qualifies as "customized" and therefore excluded from the right of withdrawal, in accordance with the above conditions.
8.3 How to Exercise the Right of Withdrawal
Where withdrawal is permitted, the Client must notify the Seller of their decision to withdraw within fourteen (14) days from the date of delivery of the product, by sending an explicit declaration via email.
Products must be returned within fourteen (14) days from the withdrawal notice, in their original condition, unused, and with the original or equivalent packaging.
All direct return costs are borne by the Client, including any customs duties, re-import taxes, and administrative fees related to the return of goods. Such costs, if incurred by the Seller, may be deducted from the amount to be refunded.
The Client is also responsible for ensuring that the returned goods are properly packaged and that the contents remain intact. Products must be returned in their original, undamaged packaging, or if unavailable, in equivalent packaging that offers adequate protection during transport.
8.4 Refund
The Seller will reimburse the Client for the amount paid, including any standard shipping fees, within 14 days from receipt of the withdrawal notice, or after receiving the returned goods, whichever occurs later.
The refund will be issued using the same payment method used by the Client, unless otherwise agreed. If the returned product is found to be damaged, tampered with, or incomplete, the Seller reserves the right to reduce the refund proportionally to reflect the decreased value.
9. Limitations of Liability
9.1 Force Majeure
The Seller shall not be held liable for any delays, failures, or disruptions in the production, shipment, or delivery of products resulting from force majeure events or circumstances beyond its reasonable control.
Examples of force majeure events include, but are not limited to:
• natural disasters, fires, floods;
• wars, terrorist acts, trade embargoes or commercial blockades;
• pandemics, public health emergencies, transportation disruptions, or shortages of raw materials;
• strikes, mechanical failures, blackouts, or network outages;
• measures imposed by government or customs authorities.
In such cases, the Seller undertakes to promptly inform the Client and, where possible, to propose an alternative solution or a revised delivery schedule.
If the force majeure event lasts for more than ninety (90) consecutive days, either party may terminate the contract by written notice.
If production has not yet begun, the Client will be entitled to a full refund of any amounts paid. Otherwise, the parties shall evaluate alternative or compensatory solutions based on the production status.
9.2 Improper Use of the Product
The Seller shall not be liable for any direct or indirect damages resulting from:
• improper, negligent, or non-compliant use of the product with respect to its intended purpose;
• incorrect installation, insufficient maintenance, or use in unsuitable environments (e.g., exposure to humidity, excessive heat, or unprotected outdoor areas);
• unauthorized interventions, modifications, or repairs.
Furthermore, the Seller is not liable for incidental or consequential damages, such as loss of business opportunities, business interruptions, temporary replacement costs, or damage to persons or property resulting from improper use of the product.
9.3 Limitation of Compensation
In any case, the Seller’s liability, if established, shall be limited to the value of the contract relating to the disputed product, excluding any further indemnity or compensation.
10. Governing Law and Jurisdiction
These General Terms and Conditions are governed by Italian law.
In the event of disputes relating to the interpretation, validity, or performance of the contract, the parties shall first attempt to reach an amicable settlement. Failing such agreement, the following jurisdiction rules shall apply:
• For Clients who qualify as consumers under Italian Legislative Decree No. 206/2005 (Consumer Code), the mandatory territorial jurisdiction shall be that of the consumer’s place of residence or domicile, provided it is located within the territory of the Italian State;
• For professional Clients, resellers, or businesses — i.e., those purchasing in the course of their business, commercial, artisanal, or professional activity — any dispute shall be subject to the exclusive jurisdiction of the Court of Pesaro (Italy).
Pursuant to Articles 1341 and 1342 of the Italian Civil Code, where applicable, the Client expressly declares to have read, understood, and specifically accepted the following clauses of these General Terms and Conditions: limitation of liability, exclusion of the right of withdrawal for customized products, refund procedures, exclusive jurisdiction clause, and force majeure.
11. Privacy and Data Processing
The processing of personal data provided by the Client is carried out in full compliance with Regulation (EU) 2016/679 (GDPR) and any applicable national data protection laws.
All information provided by the Client is processed exclusively for the following purposes:
• management of orders and commercial transactions;
• post-sale support and customer service;
• compliance with legal and tax obligations;
• and, with the Client’s explicit consent, for the sending of promotional or marketing communications.
The Data Controller is Domus International srl with registered office at Via Per Soria, 57 – 61121 Pesaro (PU), Italy.
The full Privacy Policy is available at any time on the Site at the following link: Privacy Policy
The Client has the right to access, rectify, update, object to, or request deletion of their personal data within the limits provided by applicable law, by contacting the Data Controller through the channels indicated.
12. Entire Agreement
These General Terms and Conditions of Sale constitute the entire agreement between the parties.
No other general or specific condition communicated by the Client shall be applicable or deemed to supplement or override these terms.
13. Amendments to the Terms of Sale
The Seller reserves the right to modify, update, or supplement these General Terms and Conditions of Sale at any time, in order to comply with legal changes, technical developments, or adjustments to the services offered.
The updated terms shall take effect from the date of publication on the Site and shall apply only to orders placed after that date.
Orders already confirmed will remain subject to the Terms in effect at the time of acceptance by the Seller.
Clients are therefore invited to consult this section periodically and to retain a copy of the Terms applicable at the time of purchase.
14. Language version
In case of discrepancies between the Italian and English versions of these General Terms and Conditions, the English version shall prevail for interpretative and legal purposes.