PRODUCTS

Product Characteristics

The technical and functional characteristics of the Products published on the Site are described based on the information provided by the respective manufacturers or suppliers. The Seller commits to keeping these descriptions accurate and up to date but cannot guarantee the absence of material errors or uncommunicated changes by the manufacturer.
In the event of significant discrepancies or omissions that affect the usability or conformity of the Product, the Client may exercise their rights under applicable law, including the legal warranty.
Products are not supplied on a trial basis. While the Seller may provide guidance on the characteristics of the Products, the Client is solely responsible for selecting the Products and for verifying that the specifications provided by each manufacturer meet their own needs and expectations.

Product Representation

The images, photographs, and videos shown on the Site are for illustrative purposes only and do not constitute a contractual element.
While every effort is made to accurately represent each product, slight differences in color, grain, texture, or proportions may occur compared to the actual item, as each piece is made to order and finished by hand.
Such variations are considered inherent features of artisanal production and the use of natural materials, and do not constitute a defect or non-conformity.
The dimensions provided in the product descriptions should be regarded as approximate. Due to the handmade nature of the production, minor dimensional tolerances are possible and do not affect the product's functionality or quality.
The uniqueness of each piece is a fundamental part of the value and authenticity of the Made in Italy furniture offered by the Seller.

Availability and Production Times

The products offered on the Site are made to order, following artisanal processes and using high-quality materials.
Actual availability is therefore subject to production times, which are approximately indicated on each product page. These lead times, expressed in weeks, are reliable estimates but not binding, as they may vary due to technical or logistical factors. The production time for an order that includes items with different production lead times corresponds to the longest lead time among the items ordered.
Production time begins only after formal order confirmation by the Seller.
If a product is available for immediate delivery, the Seller will promptly notify the Client upon confirming the order.
For all customization or made-to-measure requests, production times will be communicated individually, following a technical assessment of the project.

Requests for Information and Customizations

The Client may request additional information about each product by filling out the dedicated “Request Information” form available on the product page.
It is also possible to submit customization requests — regarding dimensions, materials, finishes, or other variations — through the dedicated “Customization” form, also available on the same page.
All requests will be individually reviewed by our technical and sales team, who will respond promptly with a possible technical proposal, estimated production lead times, and any price adjustment, if applicable.

Prices, Currency, and Taxes

All product prices published on the Site are expressed in Euro (€) and are considered net prices unless otherwise specified on the product page. Shipping costs are excluded.
Any applicable VAT will be automatically calculated at checkout based on the Client’s shipping address and, where applicable, the VAT number provided.
For Clients located within the European Union who provide a valid VAT number, the system may apply the reverse charge regime, as allowed under applicable regulations.
For orders shipped outside the European Union, all prices are exclusive of VAT, and the Client may be required to bear customs duties, local taxes, or import fees, in accordance with the laws of the destination country and depending on the selected shipping method.

ORDERS

Placing an Order

The Client may select one or more products from those available on the Site and submit an order request using the dedicated checkout function. The submission of the order by the Client constitutes a legally binding offer (the “Offer”) to purchase the selected goods under the stated conditions (price, estimated production times, product features, any applicable shipping costs, etc.).
The Client is required to carefully review all entered information before submitting the order. Any material errors or subsequent changes must be promptly communicated to the Seller, who will evaluate the feasibility of accommodating such changes based on the production status.

Order Acceptance

The sales contract is considered concluded only when the Seller sends a formal order confirmation via email, which constitutes the explicit acceptance of the Offer submitted by the Client.
Until such confirmation is issued, the order shall be considered non-binding for the Seller, who reserves the right to reject the order or propose modifications — for example, regarding availability, production times, or additional costs.
The Seller may choose, at its sole discretion, not to confirm an order due to issues related to product availability, technical errors, or other operational circumstances. In such cases, if payment has already been made, the amount will be refunded within 14 business days using the same payment method originally used.
If changes are required before the order is confirmed (e.g., due to changes in availability or product specifications), the Seller will promptly inform the Client, who may then confirm acceptance of the updated proposal in writing or alternatively request a full refund.
The Client also has the right to request cancellation of the order within 24 hours of submission, provided that production has not already begun. In this case, the full amount paid will be refunded within 14 business days via the original payment method.
After this period, or once the order has been formally confirmed by the Seller, the order may no longer be cancelled, unless otherwise assessed at the Seller’s discretion and depending on the production status.